Ten Point Knowledge Base Voluntary Product Recall

Is there a charge for this repair if I am the second owner of one of the affected recalled models?
How will my crossbow be different after the recalled model is repaired?
Rather than sending my recalled bow in for repair, is it possible for Tenpoint to send me parts that
I have performed the self-test and my safety re-engaged properly during the test. Do I need to send
I have a question about the recall that is not covered in this FAQ section. How do I reach the Tenpo
Do I have to pay to ship my crossbow to Tenpoint for repair if it is covered by the recall?
If I perform the self-test and determine that my crossbow is affected, is it mandatory that I send m
I have determined my model is subject to the recall. What do I do next?
Can a Tenpoint Dealer perform the test and/or send the crossbow to Tenpoint for me?
What should I do if I do not wish to perform the test on the crossbow myself?
How do I determine if my crossbow is subject to the recall and needs to be repaired?
My trigger mechanism doesnt seem to be working properly. What do I do?
Where do I find the serial number on my crossbow?

Author Customer S.

I have determined my model is subject to the recall. What do I do next?

Please call our Customer Experience Team at 800-548-6837 or 330-628-9245 (M-F, 9 am to 5 pm, ET) to obtain a Return Authorization Number and a shipping label.

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