All FAQs
Garmin Xero X1i Scope
- What kind of warranty comes with the Garmin Xero X1i scope and whom do I contact to make a claim?
- With the Garmin XERO X1i scope, my bolts are hitting great on the vertical, but hitting a little lef
- When mounted to my crossbows rail, my Garmin XERO X1i scope appears canted. What can I do?
- What is the battery life and weather rating of the Garmin XERO X1i scope?
- The visual scene or display is blurry in the Garmin XERO X1i scope, what do I do?
- If I use the auto calibration feature on my Garmin XERO X1i scope and I notice one or more of my aim
- How does the Garmin XERO X1i handle fog and rain?
- How does the time out work on the Garmin XERO X1i scope?
- How do I adjust brightness of my Garmin XERO X1i scope?
- Does the Garmin XERO X1i offer a simplified aiming screen?
- Can I set up a fixed aim point to use in the Garmin XERO X1i in the event the shot happens quickly a
- How do I contact Garmin Product Support for additional questions about my Garmin XERO X1i Scope?
- The lock knob on my Garmin XERO X1i interferes with my cocking rope. What can I do?
ACUslide
- Why is it necessary to backwind the crank handle three full turns after cocking my crossbow with the
- How do I remove the trigger box from the bowstring when using the ACUslide?
- How do I safely de-cock my crossbow with the ACUslide?
- Whom do I contact if I have a question about crossbow safety?
- How do I safely de-cock my crossbow?
- Can the safety knob on my crossbow be moved to the opposite side of the trigger box?
- I have cocked and loaded an arrow into my crossbow, but when I pull the trigger nothing happens. Why
- My trigger box does not freely travel down the flight rail to the bowstring. How do I correct this?
- Is it OK to leave the trigger box attached to the bowstring when storing my crossbow?
Arrows
- Do I have to shoot my arrows with broadheads to test for accuracy after sighting-in with field point
- What type of target should I use for my crossbow?
- Whom do I contact if I have a question about crossbow safety?
- Can I use the TenPoint Crossbow Discharge Arrow to de-cock my crossbow?
- Do you sell replacement components for my arrows?
- After loading an arrow, do I need to check to be sure the nock is properly engaged with the bowstrin
- What nock should I use with my crossbow?
- How do I safely load and unload an arrow from my crossbow?
- How do I safely handle and shoot my crossbow?
- Do I really have to use the required nock or can I just substitute any other nock type?
- Should I inspect my arrows for damage prior to each shot?
- How do I properly index (align) my Alpha-Nock to the bowstring?
- Can I shoot lighted nocks from my crossbow?
- Can I use a moon or capture nock?
- Is it better to shoot a light or heavy arrow from my crossbow?
- What arrow should I use with my crossbow?
- What broadhead and broadhead weight do you recommend?
- What is the weight of the field points that are packaged with arrows?
- What is the minimum arrow length that I can shoot with my crossbow?
- What is the minimum arrow weight that I can shoot from my crossbow?
Cocking
- Why is it necessary to backwind the crank handle three full turns after cocking my crossbow with the
- How do I remove the trigger box from the bowstring when using the ACUslide?
- How do I safely de-cock my crossbow with the ACUslide?
- How do I safely cock my crossbow with the ACUslide?
- Whom do I contact if I have a question about crossbow safety?
- How do I safely de-cock my crossbow?
- Can I use the TenPoint Crossbow Discharge Arrow to de-cock my crossbow?
- How do I safely handle and shoot my crossbow?
- My crossbow is broken or is not functioning properly. What should I do next?
- I accidentally shot my bowstring into the DFI (Dry Fire Inhibitor). How do I correct this?
- How do I adjust the torque setting on the ACUtorq Crank Handle?
- How do I determine if I am over-cranking my ACUdraw or ACUdraw PRO?
- How do I change the power spring on my cocking device?
- The cords no longer retract on my cocking device. What is wrong?
- How do I change the cords, hooks, and/or handles on my cocking device?
- How do I shorten the cords on my Rope Sled, Rope Cocker, or ACUdraw 50 SLED?
- How do I install an ACUdraw PRO cocking device into my crossbows stock?
- How do I install an ACUdraw cocking device into my crossbows stock?
- How do I install an ACUdraw 50 SLED cocking device into my crossbows stock?
- How do I install an ACUdraw 50 cocking device into my crossbows stock?
- I have cocked and loaded an arrow into my crossbow, but when I pull the trigger nothing happens. Why
- Is it safe to leave my crossbow cocked for long time periods?
- Is it safe for me to put my foot into the foot stirrup when using the ACUdraw or ACUdraw PRO cocking
- Is it safe for me to use my ACUdraw or ACUdraw PRO without engaging the pawl lever?
- What maintenance is required for my cocking device?
- Do I need to check my trigger-safety prior to cocking my crossbow?
- How do I safely cock my crossbow?
Crossbow Safety
- Why is it necessary to backwind the crank handle three full turns after cocking my crossbow with the
- How do I safely de-cock my crossbow with the ACUslide?
- How do I safely cock my crossbow with the ACUslide?
- What type of target should I use for my crossbow?
- How do I safely shoot my crossbow from a rest?
- Whom do I contact if I have a question about crossbow safety?
- Whom do I contact if I have a question about crossbow safety?
- How do I safely de-cock my crossbow?
- Do I have to periodically check the bolts and screws on my crossbow for tightness?
- My trigger mechanism doesnt seem to be working properly. What do I do?
- My crossbow has been drenched from sitting in the rain. What do I do?
- How do I properly maintain my trigger mechanism?
- Do I have to periodically lubricate the parts of my crossbow?
- What flight rail lubricant do you recommend?
- Do I have to lubricate the flight rail prior to shooting my crossbow?
- How do I properly maintain the cords or ropes on my cocking mechanism?
- How do I properly maintain my string and cables?
- Can I change the string and cables on my crossbow at home?
- How often do I need to change the string and cables on my crossbow?
- What nock should I use with my crossbow?
- Can the safety knob on my crossbow be moved to the opposite side of the trigger box?
- How do I safely hunt out of a treestand with my crossbow?
- How do I safely load and unload an arrow from my crossbow?
- How do I safely carry my crossbow in the field?
- How do I safely position my hand on the fore-grip when shooting?
- How do I safely handle and shoot my crossbow?
- How do I obtain a copy of the TenPoint General Owners Manual?
- How do I find a TenPoint Authorized Service Center Dealer?
- My crossbow is broken or is not functioning properly. What should I do next?
- I accidentally shot my bowstring into the DFI (Dry Fire Inhibitor). How do I correct this?
- How do I determine if I am over-cranking my ACUdraw or ACUdraw PRO?
- I have cocked and loaded an arrow into my crossbow, but when I pull the trigger nothing happens. Why
- Is it safe for me to modify my crossbow?
- Is it safe for me to test my trigger safety mechanism by pulling the trigger when the safety knob is
- Is it safe to leave my crossbow cocked for long time periods?
- Do I really have to use the required nock or can I just substitute any other nock type?
- Is it safe for me to dry-fire my crossbow?
- Should I inspect my crossbow each time I plan to shoot it?
- How do I learn about the crossbow hunting regulations for my state or province?
- Is it safe for me to put my foot into the foot stirrup when using the ACUdraw or ACUdraw PRO cocking
- Is it safe for me to use my ACUdraw or ACUdraw PRO without engaging the pawl lever?
- Do I need to check my trigger-safety prior to cocking my crossbow?
- How do I safely cock my crossbow?
Maintenance
- I need to order a replacement set of string and cables for my crossbow. How do I figure out what par
- Whom do I contact if I have a question about crossbow safety?
- Do I have to periodically check the bolts and screws on my crossbow for tightness?
- My trigger mechanism doesnt seem to be working properly. What do I do?
- What should I do to prepare my crossbow for off-season storage?
- My crossbow has been drenched from sitting in the rain. What do I do?
- How do I properly maintain my trigger mechanism?
- Do I have to periodically lubricate the parts of my crossbow?
- What flight rail lubricant do you recommend?
- Do I have to lubricate the flight rail prior to shooting my crossbow?
- How do I properly maintain the cords or ropes on my cocking mechanism?
- How do I properly maintain my string and cables?
- Can I use custom-made or aftermarket string and cables on my crossbow?
- Can I change the string and cables on my crossbow at home?
- Does my crossbow periodically require maintenance?
- Are the string and cables covered under the Limited Lifetime Warranty?
- How often do I need to change the string and cables on my crossbow?
- How do I obtain a copy of the Assembly Manual for my crossbow?
- How do I obtain a copy of the TenPoint General Owners Manual?
- I lost or damaged the turret covers or the illumination knob cover for my scope. Can I purchase repl
- What size battery is used in your lighted scopes?
- The dots in my scope will not illuminate. What should I do?
- How do I find a TenPoint Authorized Service Center Dealer?
- My crossbow is broken or is not functioning properly. What should I do next?
- How do I change the power spring on my cocking device?
- The cords no longer retract on my cocking device. What is wrong?
- How do I install an ACUdraw 50 cocking device into my crossbows stock?
- How do I submit a warranty claim with TenPoint for my broken crossbow?
- Is it safe for me to modify my crossbow?
- What maintenance is required for my cocking device?
Scopes
- What is the battery life and weather rating of the Garmin XERO X1i scope?
- How do I mount the Dovetail Bubble Level?
- I lost or damaged the turret covers or the illumination knob cover for my scope. Can I purchase repl
- What size battery is used in your lighted scopes?
- How do I remove the cover on the illumination knob on my scope to replace the battery?
- The dots in my scope will not illuminate. What should I do?
- Do you offer flip-up lens caps for your scopes?
- How do I determine the speed setting for my scope?
- How do I properly sight-in the RangeMaster Pro Scope or the EVO-X Marksman Scope?
- How do I properly sight-in the TenPoint Multi-Line Scope or the TenPoint Pro View Lighted Scope?
- How do I properly mount my scope to my crossbow?
- How do I bring the image in my scope into focus?
- I cannot adjust the speed ring on my scope. Why wont it turn?
Shooting
- What Target will Work Best with My Crossbow?
- Why is it necessary to backwind the crank handle three full turns after cocking my crossbow with the
- What does it mean when you say my crossbow is pre-sighted at the factory?
- Do I have to shoot my arrows with broadheads to test for accuracy after sighting-in with field point
- What type of target should I use for my crossbow?
- How do I safely shoot my crossbow from a rest?
- How far can I shoot my crossbow?
- Whom do I contact if I have a question about crossbow safety?
- How do I safely de-cock my crossbow?
- My trigger mechanism doesnt seem to be working properly. What do I do?
- My crossbow has been drenched from sitting in the rain. What do I do?
- How do I properly maintain my trigger mechanism?
- Do I have to periodically lubricate the parts of my crossbow?
- What flight rail lubricant do you recommend?
- Do I have to lubricate the flight rail prior to shooting my crossbow?
- How often do I need to change the string and cables on my crossbow?
- Can I use the TenPoint Crossbow Discharge Arrow to de-cock my crossbow?
- What nock should I use with my crossbow?
- Can the safety knob on my crossbow be moved to the opposite side of the trigger box?
- How do I safely hunt out of a treestand with my crossbow?
- How do I safely load and unload an arrow from my crossbow?
- How do I safely position my hand on the fore-grip when shooting?
- How do I safely handle and shoot my crossbow?
- How do I obtain a copy of the Assembly Manual for my crossbow?
- The dots in my scope will not illuminate. What should I do?
- Do you offer flip-up lens caps for your scopes?
- How do I determine the speed setting for my scope?
- How do I properly sight-in the RangeMaster Pro Scope or the EVO-X Marksman Scope?
- How do I properly sight-in the TenPoint Multi-Line Scope or the TenPoint Pro View Lighted Scope?
- How do I properly mount my scope to my crossbow?
- My crossbow is broken or is not functioning properly. What should I do next?
- I accidentally shot my bowstring into the DFI (Dry Fire Inhibitor). How do I correct this?
- How do I adjust the torque setting on the ACUtorq Crank Handle?
- I have cocked and loaded an arrow into my crossbow, but when I pull the trigger nothing happens. Why
- How do I bring the image in my scope into focus?
- I cannot adjust the speed ring on my scope. Why wont it turn?
- Is it safe for me to modify my crossbow?
- Is it safe for me to test my trigger safety mechanism by pulling the trigger when the safety knob is
- Is it safe to leave my crossbow cocked for long time periods?
- Do I really have to use the required nock or can I just substitute any other nock type?
- Is it safe for me to dry-fire my crossbow?
- Should I inspect my crossbow each time I plan to shoot it?
- After loading an arrow, do I need to check to be sure the nock is properly engaged with the bowstrin
- Should I inspect my arrows for damage prior to each shot?
- How do I properly index (align) my Alpha-Nock to the bowstring?
- Can I shoot lighted nocks from my crossbow?
- Can I use a moon or capture nock?
- Is it better to shoot a light or heavy arrow from my crossbow?
- What arrow should I use with my crossbow?
String & Cables
- I need to order a replacement set of string and cables for my crossbow. How do I figure out what par
- Whom do I contact if I have a question about crossbow safety?
- How do I properly maintain my string and cables?
- Can I use custom-made or aftermarket string and cables on my crossbow?
- Can I change the string and cables on my crossbow at home?
- Are the string and cables covered under the Limited Lifetime Warranty?
- How often do I need to change the string and cables on my crossbow?
- How do I find a TenPoint Authorized Service Center Dealer?
- Is it safe for me to dry-fire my crossbow?
Voluntary Product Recall
- Is there a charge for this repair if I am the second owner of one of the affected recalled models?
- How will my crossbow be different after the recalled model is repaired?
- Rather than sending my recalled bow in for repair, is it possible for Tenpoint to send me parts that
- I have performed the self-test and my safety re-engaged properly during the test. Do I need to send
- I have a question about the recall that is not covered in this FAQ section. How do I reach the Tenpo
- Do I have to pay to ship my crossbow to Tenpoint for repair if it is covered by the recall?
- If I perform the self-test and determine that my crossbow is affected, is it mandatory that I send m
- I have determined my model is subject to the recall. What do I do next?
- Can a Tenpoint Dealer perform the test and/or send the crossbow to Tenpoint for me?
- What should I do if I do not wish to perform the test on the crossbow myself?
- How do I determine if my crossbow is subject to the recall and needs to be repaired?
- My trigger mechanism doesnt seem to be working properly. What do I do?
- Where do I find the serial number on my crossbow?
Warranty & Repair
- What kind of warranty comes with the Garmin Xero X1i scope and whom do I contact to make a claim?
- Whom do I contact if I have a question about crossbow safety?
- My trigger mechanism doesnt seem to be working properly. What do I do?
- How do I properly maintain my trigger mechanism?
- Do I have to periodically lubricate the parts of my crossbow?
- How do I properly maintain the cords or ropes on my cocking mechanism?
- Can I use custom-made or aftermarket string and cables on my crossbow?
- Are the string and cables covered under the Limited Lifetime Warranty?
- Can I use the TenPoint Crossbow Discharge Arrow to de-cock my crossbow?
- What nock should I use with my crossbow?
- How do I obtain a copy of the Assembly Manual for my crossbow?
- How do I obtain a copy of the TenPoint General Owners Manual?
- How do I find a TenPoint Authorized Service Center Dealer?
- My crossbow is broken or is not functioning properly. What should I do next?
- Where can I read the text of the Limited Lifetime Warranty and the Limited Five-Year Operational War
- How do I register my crossbow for the Limited Lifetime Warranty?
- Where do I find the serial number on my crossbow?
- How do I submit a warranty claim with TenPoint for my broken crossbow?
- What address do I use to ship my broken crossbow to TenPoint for repair?
- How should I pack my broken crossbow to ship to TenPoint for repair?
- Do I have to pay to ship my broken crossbow to and from TenPoint?
- What can I expect when submitting a warranty claim with TenPoint for a repair?
- What can I expect when taking my crossbow to a TenPoint Authorized Service Center Dealer for a repai
- What is a Return Authorization Number?
- What is NOT covered under the Limited Lifetime Warranty?
- What is covered under the Limited Lifetime Warranty?
- Is it safe for me to modify my crossbow?
- Is it safe for me to test my trigger safety mechanism by pulling the trigger when the safety knob is
- Do I really have to use the required nock or can I just substitute any other nock type?